Shipping Information

Delivery and coverage

We aim to pack orders carefully and display available delivery methods and costs before checkout. Our intended initial market is the United Kingdom, but available methods may vary by postcode, parcel size, weight and carrier restrictions. If no suitable method is offered for your basket, you cannot select that delivery service.

Royal Mail

Royal Mail is our preferred carrier. Depending on eligibility, available services may include Tracked 48, Tracked 24 or an appropriate higher-security service. Only the options actually displayed for your order apply. Service names are not unconditional delivery-date guarantees.

Charges

Your shipping charge is displayed before payment and calculated using the available service and order details. We do not promise a universal flat rate or free-shipping threshold unless expressly offered at checkout.

Dispatch and timing

Orders are prepared after payment and stock checks. Any stated dispatch or delivery estimate is not a guaranteed date unless expressly agreed. Unless otherwise agreed, consumer goods must be delivered without undue delay and within 30 days after the contract is made.

Packaging

We select suitable protection for each order. Singles may use sleeves and rigid protection; graded cards and sealed products may need additional cushioning and boxes. Actual packaging varies.

Tracking

Where a tracked service is used, we provide the tracking reference when available. Carrier scans may take time to update.

Delays and missing goods

If an order is late or missing, email support@ladylucktcg.co.uk with your order number. We will investigate with the carrier and provide the remedy required by law; you need not settle a carrier dispute yourself to exercise your rights against us.

Damage or incorrect goods

Contact us promptly, keeping packaging and photographs where possible. These help investigate but do not replace statutory rights.

Addresses and risk

Check delivery details before placing your order and notify us quickly of errors. Changes may not be possible after dispatch. Goods generally remain at our risk until you or your nominated recipient takes physical possession, subject to legal exceptions.

Contact

For shipping enquiries email support@ladylucktcg.co.uk and quote your order number.