FAQs

How do I order?

Choose an available product, add it to your basket, review the total and delivery options, and complete checkout.

Do I need an account?

Ordinary products may be purchased as a guest. Selected limited products require an account for household purchase checks.

How can I pay?

Available payment methods are shown at checkout. Never email us card numbers or security codes.

Are products genuine?

We aim to sell genuine trading-card products through appropriate sourcing channels. Contact us with authenticity concerns.

Why is an item unavailable?

Our product listings use real stock information; availability changes and restocks cannot be guaranteed.

What are household limits?

Certain high-demand products have a limit per product and household. Unless the product states otherwise, the usual limits are one for specified ETB, UPC and SPC products, two for Booster Bundles and five for sealed booster packs. Previous qualifying purchases may count towards the limit.

Do you accept pre-orders?

No. We do not currently accept pre-orders, advance deposits or reservations.

How much is shipping?

Your available delivery options and charges are shown at checkout for your address and basket.

Will I get tracking?

Where a tracked service is used, tracking is provided when available.

Can I cancel or return an order?

See Returns & Refunds for change-of-mind cancellation and faulty-goods rights. Contact us promptly if you need help.

Can I return opened packs?

Opening trading-card packaging does not automatically eliminate statutory rights. The product and handling circumstances matter.

What if my parcel is missing or damaged?

Email support@ladylucktcg.co.uk with your order number; we will investigate and apply your legal rights.

How can I hear about restocks?

Check product pages and Stock Updates for current availability. Newsletter updates, when available, are sent only to confirmed subscribers. Signing up does not guarantee an individual restock alert.

Do you offer loyalty points?

No. We do not operate a loyalty or rewards programme.

How do I contact you?

Email support@ladylucktcg.co.uk. Include your order number where relevant.